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Refund Policy


Thanks for shopping at Conefection.com (owned by Conefection© Foods Sdn. Bhd. MALAYSIA). If you are not entirely satisfied with your purchase, we're here to help.

Returns

Due to the nature of perishable food items, we are unable to facilitate any returns or exchanges for our ice cream waffle cone food products. All items purchased on our online store https://conefection.com cannot be exchanged for a substitute item or for cash.

Complaints

If you are not entirely satisfied with your purchase, for reasons that may be caused by an error in manufacturing, packaging, shipping, or other production-related issues, please direct your complaint to our support team at hello@conefection.com or to our address below: 

Depending on the nature of your complaint, you may be required to send the products back to us for further inspection.

Once we receive your item, we will notify you that we have received your returned item and begin investigation on the complaint. Upon confirmation, we will immediately notify you on the status of your complaint after inspecting the item. 

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies. We may also process a form of reimbursement equal to the value of the purchased products using other methods.

We are not and will not be held responsible for errors, defects, or complaints for Conefection© products purchased via e-commerce marketplaces like Lazada or its equivalent, any on-ground retail distributor, any third-party sellers not in our Distributors List, or any products that did not come from our website https://conefection.com or from Conefection© directly.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us
If you have any questions on how to return your item to us, contact us at hello@conefection.com.